STAFF COMMUNICATIONS EVENT  
  BRIEF Design a workshop that allowed management and staff across the UK to increase communication over their intranet.
  
  APPROACH

After many meetings with the client, we designed a two stage process.

Stage one was an e-survey to all 200 staff members across four departments. The survey examined the communication habits of individuals – how email, telephone and direct conversations were used, for example. The answers were used to give management a detailed overview of internal communications – and how the intranet fitted into their workers lives.

The second stage was a two-day workshop where teams examined the findings of the survey and developed strategies to increase effective use of the existing intranet. Individual and team ideas were measured and the best were given to the IT department to develop.

  
  RESULTS The survey identified areas where the management had to concentrate their communication efforts. The workshop results gave a detailed menu to the IT department to shape their work over the next two years in creating a next-generation intranet that benefited the department and the lives of its workforce.